Refund Policy

14-day satisfaction window

For eligible paid plans purchased directly from us, you may request a full refund within fourteen (14) days of your initial purchase if you have not materially exceeded fair-use limits defined at purchase time. Refunds are issued to the original payment method where technically possible.

Renewals

Auto-renewals may be cancelled at any time from your billing portal. If a renewal charge occurred in error, contact support within seven (7) days of the charge for review.

Non-refundable cases

• Charges disputed through your bank without first contacting us may limit refund options.
• Enterprise or custom contracts follow the written agreement instead of this consumer summary.
• Where required by payment partners or law, certain fees may be withheld.

How to request

Email billing@docfusion.com from your account email, or use the contact form with subject “Refund request”.